| Business Support Center offers the following Open Enrollment training programs: |
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| 1 |
Branding and Media Strategy for Nonprofit Organizations |
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The purpose of this two-day workshop is to identify ways for client organizations to engage media to the maximum advantage for their effective branding. The training would enable the participants to establish linkages with media and provide better understanding of media expectations. Practical skills like writing effective press releases, conducting press conferences and television appearance skills will also be imparted. This workshop is aimed at senior level development professionals who are responsible for strategic planning for their organizations.
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| 2 |
Marketing ... the Chain is as Strong as the Weakest Link |
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This specially crafted, interactive program aims to improve skills to understand and manage value creation through effective marketing. The program will explore the theoretical foundations and practical implications of state-of-the-art techniques and concepts of contemporary marketing management. Participants will be equipped to plan and implement effective marketing practices in their organizations.
The course will benefit new (or experienced) managers of those companies where the marketing value creation chain is an integrated part of company strategy and where a significant part of commercial effort and expenses are on value creation. Participants will typically have the title of marketing, brand or product managers, area managers, regional manager or business unit manager.
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| 3 |
Managing Sales Force Productivity |
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This specially crafted, interactive program will improve skills to understand and manage sales operations more productively. The program aims to explore the theoretical foundations and practical implications of state-of-the-art techniques and concepts of contemporary sales force management. Participants will be equipped to plan and implement effective sales force management practices in their organizations.
The course will benefit new (or experienced) managers of those companies where the sales force is an integral part of the marketing value creation chain, where a significant part of commercial effort and expenses are on the sales force. Participants will typically have the title of sales manager, area manager, regional manager or business unit manager.
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| 4 |
From Good to Excellent Customer Service |
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This program will help participants become committed to providing ‘winning service’ to their customers.
It will help them gain an insight into how they can go beyond their customers’ rising expectations, enhance sales, service & achievement and shift from blame and shame to taking personal responsibility.
The program is a must for all those who have the responsibility for delivering either internal or external customer service. Frontline staff cannot afford to miss it.
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| 5 |
Financial and Accounting Management for Non-Financial Executives |
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All business activities, functions and decisions have accounting and financial implications. Therefore, all managers managing a company’s finances and accounting function must be conversant with the essentials of Finance and Accounting. The program will provide knowledge of the essential concepts of Finance and Accounting to enable non-financial managers to apply the relevant techniques in their respective responsibilities.
The program will be most relevant for top and senior business executives and development heads who are responsible for organizational or functional profitability.
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| 6 |
General Banking for Bank Officers |
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The program will provide knowledge and practical experience directly relevant to the various functions of commercial, investment, industrial and central banks. The objective of the training is to impart general banking knowledge and practical training to newly appointed officers in banks.
The program is particularly designed for newly appointed officers of commercial, investment, industrial and central banks.
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| 7 |
Workshop on Display / Merchandising |
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This workshop will give sales executives a context and industry standard to objectively look at their retail environment and store image. Participants will better understand how they can impact the effectiveness of their efforts on visual presentation while creating a strong image for their brand in the marketplace. The workshop will particularly focus on areas in merchandizing. This workshop is geared towards area sales manager, management trainee, field manager, sales representative and merchandiser.
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| 8 |
Strategy : Creating and Sustaining Competitive Advantage |
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This program prepares senior executives and teams to anticipate and respond to the accelerating pace of global competition and technological change. Through hands on workshop approach, participants evolve their own unique cutting-edge strategy and formulate sustainable action plans specific to their own organization. Building and sustaining competitive advantage is designed for company teams of at least four senior-level cross functional executives who are responsible for developing and implementing competitive strategy. Individual executives are encouraged to attend. Participants are typically employed in industries such as consumer products, pharmaceuticals, banks, financial services, manufacturing, telecommunications, universities, etc.
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| 9 |
Successfully Managing Change and Employee Resistance |
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This is a one day program that will look at the concept of Change Management through looking at ‘Why Organizations Need to Change’, discussing different ways of approaching change, describing a proposed process of successful change management, what works and what doesn’t when managing change in the organization.
This program is for those managers and executives who have the responsibility of managing change – who are looking for ways to manage change in a way that employees in their organization can cope with it.
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| 10 |
Result Based Leadership |
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This two day program will help participants understand the leadership attributes they require in business. In other words, the program will help them identify their style of leadership and connect attributes to results. They will be able to focus on four important areas of results such as employee results, organization results, customer results and investor results.
This program is designed for middle or senior managers with at least five years’ management experience and who are in line for succession. They would have responsibilities in functional areas for delivering organizational results.
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| 11 |
Supply Chain Management |
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By the end of the program, participants will be able to define the objectives and functions of management purchasing material, stock control, stores and physical distribution and understand how they relate to each other; present and discuss the specifications needed for each of the materials management functions in order to optimize the use of personnel, facilities and capital.
This program is particularly designed for directors, senior managers and business planners involved in the decision making process for implementation of supply chains for full optimization.
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| 12 |
Strategic Planning and Implementation -To Achieve Desired Results |
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At this three day workshop participants would learn what strategic planning really means and how it differs from the kind of “maintenance” planning that is typical in most organizations. They will learn how to implement an effective process to discover what it is that they don’t realize and what they need to know before an effective strategic plan can be created.
This program is a must for all managers, executives, consultants and others who take up decision making roles in the organization. It is also recommended for young upcoming executives.
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| 13 |
Profitability Management |
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Using practical cases, exercises and management films, the program will present techniques and practices for achieving optimum corporate profitability in a competitive environment.
The program would be most beneficial to top and senior business executives and development heads who are responsible for corporate or functional profitability.
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| 14 |
Strategic Human Resource Management |
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Participants will gain insight into concepts, techniques and successful practices for optimum development and utilization of human resources for the achievement of corporate goals and objectives. The program will be most useful for heads and senior officers of HR operations or marketing.
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| 15 |
Managing State Enterprises Effectively |
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State Enterprises, if managed effectively, can play an important role in the country by providing essential goods and services at reasonable prices and substantial employment. The program will provide guidelines for formulation, implementing policy strategies and operating systems for effective and efficient management of State Enterprises (SEs). The program will be most relevant for top and senior officials of SEs and Ministries of the Government Controlling SEs.
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| 16 |
MIS for Profit Mangement |
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Relevant, correct and timely information is a prerequisite for business decisions. The program will offer practical techniques for the formation of an effective and efficient Management Information System to facilitate timely and correct decisions at the operating, executive and top management levels. The program will be most relevant for top and senior business executives and development heads who are responsible for organizational or functional profitability. Latest technical literature, business cases, practical exercises and management films will be used in the program for optimum impact.
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| 17 |
Stress Management |
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This workshop would enable participants to identify how stress differs from pressure; assess their personal levels of stress; determine the root causes of their stress; recognize their own patterns of stress reaction and learn practical tips and techniques for reducing, relieving and avoiding stress. This training is designed for managers, executive teams and employees at all levels. The course can be customized to meet the requirements and the skill level of a certain group.
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| 18 |
The Art of Communication |
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This training program can be customized to suit the needs of the target group to focus on any of the following training areas:
> Effective written communication in the workplace
> Winning proposals
> Technically sound reports
> Ability to speak eloquently to disseminate information and convince listeners
> Understand and get more out of meetings
> Contribute to problem solving and decision making
> Crafting effective resumes and ‘delivering the goods’ during interviews
The training is geared towards managers and middle level executives in public and private enterprise who need to develop or upgrade their written and spoken communication skills.
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| 19 |
Fight Stage Fright! |
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This workshop is aimed at oral presentation skills. The areas in training will equip participants with strategies of dealing with nerves; speaking with clarity & confidence; project their voice; use effective eye contact and body language when making power point presentations. The participants will also be provided with survival language used during presentations. The session will be followed by presentations by the participants and peer and trainer feedback.
The workshop is particularly designed for anyone who wants to excel in the art of oral presentations.
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| 20 |
The Art of Negotiation |
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The workshop would train participants to plan for negotiations that often take place during the sales process; become more effective when handling negotiations in person or on telephone; minimize conflict and obstacles by utilizing principled negotiation strategies; build internal unity by working within their organization during negotiations; focus on interests and issues that lead to common agreement; adjust their negotiation approach based on customer cues and buyer behavior; handle negotiations in an ethical manner that strengthen relationships and build better sales deals to increase profitability and satisfaction.
The negotiation workshop is designed for anyone who negotiates at work or at home including: executives, managers, professionals, salespeople, real estate agents, property managers, entrepreneurs, lawyers, accountants, engineers, health care professionals, educators, customer service representatives, and labor relations specialists/ senior executives (such as a CEOs or board members) from the private or public sector.
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| 21 |
“ Motivate - Yourself & Others to Succeed “ |
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This program is geared towards top company leaders, senior and middle managers, supervisors, managers, salespeople, plant workers, office staff, and anyone else committed to getting more out of his or her life and job. The training will help participants in establishing a personal mission statement or core purpose for their life; determining their personal guiding values; gaining clarity on their personal life passions; developing a goal setting system and habit; creating a plan of action for each goal and developing an easy-to-use system for regular planning and review.
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| 22 |
Managing & Resolving Conflicts Productively at Work |
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The workshop would improve the way conflicts are resolved before they affect the organization; minimize the escalation of conflict and channel conflict into a positive outcome. It will help participants understand conflict styles and allow them to really see their self-destructive behavior patterns.
The workshop is geared towards managers, trainers, consultants, project managers who must keep everyone happy and effectively coordinate groups of disparate people while not having any authority to actually do so.
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| 23 |
Be A WINNER…with Positive Thinking & Attitude |
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After attending this program participants should be able to identify and establish new goals, develop a new sense of purpose and generate new ideas about themselves and their future. It will help them discover the power their positive attitude has to help them achieve their goals and ultimate success. In short, it will help them become winners which they deserve to be.
The program is geared towards all those who want to win and succeed in life, bureaucrats, administrators, CEOs, management, professionals, and all those who believe that if you are not fired with enthusiasm, you are not living.
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| 24 |
Corporate Governance |
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“Corporate Governance is the system by which business corporations are directed and controlled. The corporate governance structure specifies the distribution of rights and responsibilities among different participants in the corporation such as the board, managers, shareholders and other stakeholders and spells out the rules and procedures for making decisions on corporate affairs. By doing this, it also provides the structure through which company objectives are set and the means of achieving those objectives and monitoring progress are determined”.
The workshop is specially crafted to include:
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Building effective boards and their committees … the mix of skills and the role of independent directors. |
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Good governance of human assets and conducting board self assessments. |
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The role of the board in strategic planning and its interaction with management. |
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Evaluating CEOs and succession planning. |
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What every director needs to know about accounting and finance. |
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Information disclosure and transparency, enterprise risk management, internal audit and control procedures, the audit committee and interaction with the external auditor. |
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The role of the board in protecting shareholders rights, in related party transactions and the company’s dividend policy. |
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The role of the board in preparing and conducting general body meetings and managing corporate conflicts. |
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